Who is eligible for services?+
Eligibility depends on the program, but in general we serve children, youth, and families who need extra support to thrive. Our team guides families through the intake process and ensures they are matched with the program that best fits their circumstances.
Where are services delivered?+
Most services take place at home or in the community, such as local libraries, parks, or schools. This flexibility allows families to receive support in the environments where children live, learn, and feel most comfortable.
Do families have to pay for services?+
All services are covered by state programs and do not require out-of-pocket costs. Our team explains coverage and handles the paperwork so families can focus on their children’s progress.
How long do services last?+
The length of services varies depending on the family’s needs and the program. Some supports are short-term, while others may continue for months or longer to ensure lasting progress.
How does Peer Support work?+
In Peer Support, individuals are matched with trained peers who have lived through similar experiences. Youth receive mentorship from trained young people, while adults work with adult peers who provide encouragement and resources to support recovery and independence.
Who provides Peer Support?+
Peer Support providers are trained youth and adults with lived experience who understand the challenges families face. They are certified to mentor and guide others through their journey.
What ages can receive Peer Support?+
Youth Peer Support is typically offered for ages 13–21, while Adult Peer Support is available starting at age 18 and up.
Can Peer Support be combined with other services?+
Yes! Many families benefit from Peer Support alongside HCBS or Care Management to create a well-rounded plan of care.
What is HCBS?+
HCBS stands for Home and Community-Based Services, which are supports delivered directly in the home and community. These services focus on skill-building, behavior management, and helping families achieve personal goals in real-world environments.
What kinds of supports are included?+
Supports may include respite care, skill development, behavioral support, caregiver education, and daily living assistance based on the child’s or family’s needs.
Who qualifies for HCBS?+
Children and youth with mental health challenges, developmental delays, or medical fragility may qualify. Eligibility is determined during the intake and assessment process.
Where are HCBS services provided?+
HCBS is typically provided in the child’s home or community settings like parks, libraries, or recreational centers to encourage skill use in everyday life.
What is Health Home Care Management?+
This program provides families with a dedicated care manager who helps coordinate all aspects of care, including health, behavioral, and community resources.
What does a care manager do?+
A care manager acts as a single point of contact, helping families navigate appointments, services, and supports so nothing falls through the cracks.
Who can get Care Management?+
Children and families with significant health, mental health, or social needs may qualify for Care Management to help coordinate their care plan.
How does Care Management support families long-term?+
Care Management is designed to provide continuous support, adjusting the family’s plan as needs change to ensure ongoing stability and progress.
What is Early Intervention?+
Early Intervention provides therapy and support services for infants and toddlers from birth to age 3 who have developmental delays.
Who is eligible for Early Intervention?+
Infants and toddlers with developmental delays or certain diagnosed conditions may qualify. Eligibility is determined by a professional evaluation.
What kinds of services are provided?+
Services may include speech therapy, occupational therapy, physical therapy, and family training to help children build essential early skills.
How do families get started with Early Intervention?+
Families can begin by contacting their local Early Intervention Program or reaching out to FSS NY for guidance on referrals and evaluations.